Refund and Returns Policy
Refund & Returns Policy
At PepTools.net, we take care to ensure that all products are supplied securely and in the condition described.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched can usually be cancelled and refunded in full. Once an order has entered the dispatch process, we may be unable to stop the shipment.
Returns
If you change your mind about an online purchase, please contact us within 14 days of receiving your order.
Returned products must be unused, undamaged and, where applicable, remain in their original sealed packaging.
For health, hygiene and product-integrity reasons, we cannot accept returns of any sterile or sealed products once their protective packaging or seal has been opened or broken, except where the product is faulty or your statutory rights otherwise apply. UK rules specifically permit this exception for sealed health or hygiene goods once unsealed.
After notifying us of a return, the goods should be returned within 14 days.
Return Shipping
Unless an item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning unwanted goods.
We recommend using a tracked postal service, as returned items remain your responsibility until they are received by us.
Where a valid cancellation applies, any refund of the original delivery charge will be limited to the cost of our standard delivery service. UK distance-selling rules require the standard outbound delivery cost to be refunded where applicable.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery, and include:
- your order number
- a brief description of the issue
- photographs of the item and packaging where relevant
We will review the issue and arrange an appropriate replacement, refund or other resolution.
The 48-hour request helps us investigate delivery problems quickly and does not affect your statutory rights. UK law does not allow a retailer to remove a customer’s legal rights in relation to faulty or misdescribed goods.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund to the original payment method.
Refunds will be processed within the time required by applicable consumer law; for qualifying distance-sale cancellations this is generally within 14 days of receiving the returned goods.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Research Products
Products sold by PepTools.net are supplied as research supplies and accessories.
Sterile, sealed or hygiene-sensitive products that have been opened, used, altered or improperly stored cannot normally be returned unless they are faulty or another statutory right applies.
Contact Us
For cancellations, returns, damaged goods or refund enquiries, please contact:
Support@peptools.net
Please include your order number whenever possible so we can deal with your request promptly.