Shipping & Delivery

We aim to dispatch orders promptly and securely.

UK Delivery

Available delivery options and charges are shown during checkout before you place your order.

Orders are dispatched to the delivery address supplied during checkout. Please ensure your address details are complete and accurate before submitting your order.

Dispatch Times

Orders are normally prepared for dispatch as quickly as possible during our normal operating days.

Where a delivery service is described as Next Day, any stated order cut-off time must be met for the order to qualify for that service. Delivery estimates are not guaranteed where delays occur outside our reasonable control.

Delivery Charges

Current shipping charges are displayed at checkout and may vary depending on the delivery service selected.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us with your order number so we can investigate.

Courier delays can occasionally occur due to circumstances outside our control.

Incorrect Delivery Address

Customers are responsible for providing an accurate delivery address.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Damaged Deliveries

If an order arrives damaged, please contact us promptly and provide photographs of the package and affected items where possible.

Please see our Refund & Returns Policy for further information.

Contact

For delivery enquiries, please contact:

support@peptools.net